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Dashboard Re-design and Metrics
Director of Technology
Reason For Issue(s)
Needed ability to identify metrics to business performance, along with timely and accurate monthly bills for telecom services in order to improve customer satisfaction.
Defined metrics-developed data creating a responsive design dashboard prototype allowing visibility to monitor costs and billing process from an overview.
Fenway provided a collaborative consulting team that delivered the realization of the customer’s vision.
Portal, web application development, business intelligence, process improvement, UX, system integration.
Increased customer satisfaction and reduced customer disconnects by 10-15% which increased revenue $6-9 million annually. Reduce billing issues, decreased customer service help by 9-14%.
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