Disparate legacy applications supporting global business units failing to provide timely, market-specific information.
Difficult and expensive to maintain.
Reason For Issue(s)
Specialty Printing Services (SPS) group with operations in Asia, Europe, and the U.S., each with unique information needs.
Business processes in each market are unique and require information and tools to be displayed and accessed in specific ways.
Customer wanted a portal that would meet the needs of these three markets and be able to grow in the future.
Determine common and unique business requirements. Developed navigation and content structure based on these requirements. Developed process to maintain and update content. Site statistics are used to determine the most frequently accessed content/tools and new shortcuts are then developed.
Portal, web application development, business intelligence, process improvement, UX, system integration.
Consensus on common processes and tailoring of the system to meet specific needs. Designed look-and-feel consistent with the brand.